Claims Service

“THE SERVICES YOU WILL NEVER EVER EXPERIENCE ELSEWHERE”

Our Vision

As a leading insurance company in Cambodia, CVI, with its unique professional team full of experience in the insurance industry, is committed to serving you with speedy, efficient and fair claim settlement.

Technical Superiority

CVI claims professionals have extensive experience handling all types of claims: from service-intensive automobiles, homeowners and extended warranty claims, to those involving highly complex technology or sensitive litigation. 

As stressful as making a claim may seem, our dedicated professionals will help make the process simple and efficient. You can expect fast, friendly and top-quality claims service, 24 hours a day, seven days a week.

The Advantage Network

Panel Garages

If you take your vehicle to one of the many repair shops in our Panel Garages, you'll receive preferred service and, as the network's name implies, numerous advantages whenever and wherever you face an accident.

  • The repair shop will call you to make an appointment.
  • You’ll be notified when your vehicle is ready.
  • You’re not worried about paying for the repair fee.
  • Good repair quality is guaranteed.

Panel Hospitals

In case of injury or sickness and you are required to go for treatment at the clinics or hospitals, you have the option to choose whichever hospital you prefer. For admission to a non-panel hospital, you will have to settle the hospitalization bill and submit the CVI Claims Service for processing for reimbursement. 

However, you can admit to CVI Panel Hospitals for speedy and proper medical treatment and you are free from worried about paying hospital bills upon discharge. Prior to your admission, please get the Hospital Admission Letter from your HR/Admin people or contact CVI Claims Services to inform them of your admission. 

SOS Services

During your overseas travel, in the event of an emergency, serious injury or sickness or death, you can call our International SOS which is the world’s leading provider of global medical assistance. International SOS provides clients with a comprehensive portfolio of medical services to ensure that people traveling and working internationally have access to immediate help. Services range from 24-hour medical service, referrals to qualified doctors and hospitals and provision of emergency medical evacuations when there is a critical illness or accident.

Independent International Loss Adjustors

In the event of a Fire or Construction claim, CVI engaged experienced and independent international professionals who will survey the loss and guide you through the process to ensure an efficient and speedy settlement. We have also developed a network of professionals, approved suppliers and contractors and together we are able to deliver a first-class claim handling service in Cambodia.

Customer-Focused Service

CVI has set a high standard for claims services. We offer client-focused claims handling culture and services that ensure claims are managed in a consistent, yet flexible and fair manner that is transparent, accurate and timely. 

We have also restructured our claims operations crossing traditional corporate and geographic boundaries to deliver fast, fair, and friendly claims services on low complexity, high volume claims. At the same time, we leverage the scale of CVI and the skills of its people for more complex claims.

Compliments, Comments, and Complaints 

We are committed to providing the premier claim services in the industry and we value your feedback whether it is a Compliment, Comment or even a Complaint.

We recognize the importance of managing claims in a consistent, yet flexible and fair manner that is transparent, accurate and timely. We recognize that the best measure of this is the satisfaction of our customers.

We would like to hear from you if our services exceeded or failed to meet our commitment to you, or you would like to submit a comment on any subject. If we have failed to meet your service expectations, we will endeavor to resolve your complaint promptly, fairly and amicably. We will respond in all instances.