Customers purchased an expensive chair from an online store. They paid via debit card to avoid credit card fees and expected to receive delivery of the chair within 6 – 8 weeks. Three months later, their package still had not arrived. They contacted the store multiple times via their published customer service phone number and email address to check the status of their chair but nothing is available. The customer has not been provided any postal tracking information to locate the package.
Our cyber insurance product is designed to cover the customer against:
- Online Retail Fraud.
- Unauthorized Transaction.
- Cyber Extortion.
- Identity Theft.